Job description
Field and Customer Support
You will be determining solutions to customer-related lithography problems after escalation. A good collaboration with local engineers is off course essential. You analyze, explain and define follow up action plans and you keep our customer informed in an understandable language. You provide the field with knowledge to optimize productivity and cycle time and increase their autonomy in trouble shooting productivity issues. You’ll also provide input to Development & Engineering on improvement proposals on existing products and options.
Customer Consultancy Projects
In a team or on stand-alone bases you will initiate new consultancy products to improve ASML’s customer production on our newest systems as NXT and NXE output enabling our customers’ cost-effective production. You develop and test the new method/product including tooling and training to a sustainable consultancy service. Besides that you will be implementing the proposed recommendations working closely with our local teams and our customers. Together you will bring the customer’s productivity to the next level focusing on commercial productivity and cycle time performance improvement. Just as ASML you have the wish to perform on the highest level constantly, this is why productivity and availability benchmarks for our Sales and Marketing organization to better position ASML products and to initiate improvement projects.
New Product Introduction
You will be responsible for performing first product test in a customer production environment (beta test) and report on incorrect or missing functionality and potential additional improvements. After this you negotiate beta test plans with local teams and coordinate test results report. Also, you’ll support the roll-out of new products to our customers and ASML’s local CS organization with knowledge transfers and training. With your extensive knowledge, both technical and overall you provide productivity expertise input towards new systems and platform development projects within ASML.
Business support
At ASML it’s our goal to improve our level of working constantly. This is why you provide Marketing and Development &Engineering (D&E) with the knowledge to improve ASML products for customer productivity and cycle time needs. You provide reporting on customer usage of our systems to Marketing, D&E and Customer Support on functions, options and settings used during production to support ASML’s new product development process. You will also deliver Sales Support on productivity related options and customers’ track choice. And deliver productivity performance reports to ASML management and Account teams on our customers systems performance .
Requirements
- A Masters degree or PhD in Mechanical Engineering, Systems Engineering, Industrial Engineering, Micro-Electronics, Physics, Optics, Electronics, Chemical Engineering, or IC manufacturing
- Starter with in-depth knowledge of systems engineering, Gantt charts, sequence diagrams, and advanced manufacturing technology or
- A minimum of 1 - 2 years experience in an advanced technology or IC manufacturing environment preferably with a strong emphasis on improvement solutions and projects in the field of productivity and cycle time or
- Experience in a university research group or research institute working on semiconductor manufacturing technology or on productivity or cycle time improvement
- The drive and determination to bring projects to successful conclusions
- Excellent investigative and analytical skills, preferably in field of system engineering or productivity
- Strong customer focus
- The ability to organize and influence without power
- Excellent multi-cultural communication skills plus adequacy in the English language (spoken and written)
- Willingness to travel internationally (up to 30%)
- Business sense; see and take the opportunity for new commercial valuable options, products or service
Conditions of employment
ASML offers Excellent Conditions!
Contract type
Permanent
Organisation
ASML
ASML is the world's leading provider of lithography systems for the semiconductor industry, manufacturing complex machines that are critical to the production of integrated circuits or chips. Headquartered in Veldhoven, the Netherlands, ASML is traded on Euronext Amsterdam and NASDAQ under the symbol ASML.
Headquartered in Veldhoven, the Netherlands, ASML designs, develops, integrates, markets and services these advanced systems, which continue to help our customers - the major chipmakers - reduce the size and increase the functionality of microchips, and consumer electronic equipment.
Department
Customer Support
Activity: Application & Business Support, Customer Support (CS ABS) Location: The Netherlands, Veldhoven The sector Customer Support (CS) is responsible for the installation, qualification and running of ASML systems at customer locations; it is also responsible for the transfer of essential know-how to customers. The department CS Benelux carries out the above-mentioned tasks for Europe. ASML – the world’s leading provider of lithography systems for the semiconductor industry.
Additional information
Your job will be to achieve and report measurable results in the performance optimization of our newest lithography machines running at the customer site. You will have very important role in the relationship between ASML and our customers. You will have an inter-connecting role between customer and ASML internal departments as marketing and development. Firstly as a solutions provider to customer problems. Second as a customer consultant in proactively improving the performance. The third facet of the role is being a new product introduction expert and fourth you will be an intelligence gatherer for ASML’s new product development and marketing and sales departments. If you enjoy to travel to our worldwide located customers and to be the face of ASML, optimizing our already high-performance systems according to specific customer requirements, you will find excellent career opportunity at ASML.
For more information, please contact the Recruitment Team on +31-40-2682078.
More information about employer ASML on AcademicTransfer. Direct link to this job opening: www.academictransfer.com/8949
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